Privacy Policy
This Privacy Policy applies to the online activities of Willoughby Digital, a digital platform operated by Willoughby Group Limited, henceforth referred to as "we," "us," or "our." Willoughby Group Limited is legally registered in the United Kingdom under the company number 15408053. Our principal office is located at 27 Castle Street, Canterbury, CT1 2PX, United Kingdom.
Information Collection Practices
Personal Information
When you engage with our services, such as requesting a quotation, booking a consultation, or contacting us, we may collect personal information including but not limited to:
- Full name
- Email address
- Telephone number
- Company name (if applicable)
- Any additional information you choose to provide
Automated Data Collection
When accessing our website, certain data is automatically collected to improve your experience and ensure secure access. This includes:
- Device information, such as operating system and browser type
- IP addresses for secure access and fraud prevention
- Interaction data via tools like Google Analytics to analyse website usage and optimise user experience
Aggregated demographic data may also be collected for users who have consented to personalised ads through Google or other services.
Third-Party Involvement
We collaborate with trusted third-party service providers to enhance our operations, including:
- Hosting Providers: Ensuring secure and reliable website performance.
- Analytics Tools: Collecting data for performance monitoring and improvements.
Utilisation of Collected Data
The data we collect is used to:
- Deliver and improve our services
- Customise user experiences on our website
- Communicate important updates and service-related information
- Conduct internal analysis to optimise our offerings
Commitment to Data Security
We implement robust measures to safeguard your personal information, including:
- HTTPS encryption for secure data transmission
- Strict access controls to our databases
- Regular security audits to identify and mitigate risks
Your Rights
As a user, you have the following rights concerning your data:
- Request access to the personal data we hold about you.
- Request corrections or deletions of your data by contacting us at dpo@willoughby.digital.
Policy Amendments
Updates to this Privacy Policy will be posted on this page. Users will be notified of significant changes via email, provided we have your email address on record.
Contact Information
For any questions or concerns about this Privacy Policy, please contact us at dpo@willoughby.digital.